RETURN POLICY
Satisfaction Guaranteed
We stand by the quality and origin of all the items sold on our site. Each product is handmade and, as a result, colors and measurements may vary slightly. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days by contacting us by email([email protected]) or by phone ((012) 497-19-39).
Returns
If you would like to return your merchandise, please contact us before mailing products back. Returns are accepted within 30 days of the date that you received your order for a full refund. Please mail products in their original condition and with all original packaging and tags to:
1/3 Nizami str.,
"Sapphire Plaza",
9th floor, AZ1000,
Baku, Azerbaijan
Please allow up to three weeks for us to receive your return and process your request. Shipping charges are not refundable. Unless your order arrived damaged, delivery costs for returns are the responsibility of the customer.
Damaged Items
Damaged or defective items should be reported to us within 10 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued or you will be shipped replacement item(s) as soon as possible.
Missing Items
While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 10 business days of receipt of the package to be refunded or to be shipped correct item(s).
Exchanges and Cancellations
Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.
To cancel an order, please contact customer service. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has been sent, we cannot authorize a cancelation. In this case, please follow the steps above under Returns.
Custom and Bulk orders
Custom and bulk orders may not be returned or exchanged unless damaged. If you receive damaged personalized or bulk items, please contact us within five business days of receipt. We cannot honor claims for damaged/defective personalized or bulk merchandise after five business days of customer receipt.
